The Microinsurance Network and Busara invite you to join th is webinar exploring how behavioral science can help make insurance more i nclusive. We'll discuss why information alone is often not enough and how designing around real human behavior can lead to better customer outcomes. You'll learn how behavioral diagnostics enable teams to move beyond assum ptions and identify the true barriers customers face throughout the insura nce journey. \;
The webinar will also feature the launch of the Behavioral Diagnostics Toolkit – a practical\, step-by-step resour ce for product\, innovation\, and distribution teams. The toolkit helps di agnose why key customer behaviors are not occurring and translates those i nsights into clear\, testable design interventions that can improve produc t uptake\, policy renewals\, and claims engagement. \;
P
anelists: \;
- Joyce Karimi Nthiga\, Development finance professional across Africa (moderator) \;
- Sheila Kiri ka\, Regional Actuarial Manager (P&\;C)\, Acting Regional Finance Actua ry (P&\;C) (Old Mutual) \;
- Herman Smit\, Head of th e Behavioural Economics Centre of Excellence (Nedbank) \;
- Jackline Chemtai\, Senior Associate (Busara) \;
Join us to learn how to design insurance systems that work with human behavior \, not against it.
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